Refund Policy

In short

You can cancel at any time and keep what you have already paid for. If you would rather have the money than the remaining allowance, we refund the part you have not used, measured exactly. Everything you have written stays yours either way.

Cancelling

Paid subscriptions are billed monthly and include a monthly usage allowance. You may cancel at any time. Cancellation takes effect at the end of the current billing period and you retain access until then.

Refunds

If you cancel and ask for a refund, we refund the portion of your allowance you have not used. Usage is metered, so this is measured exactly rather than estimated: the refund is the share of your monthly allowance still unspent at the moment you ask, multiplied by what you paid for the month. If you have already spent the whole allowance there is nothing to refund, and we will say so plainly.

Because cancelling already lets you keep spending what remains, a refund and the remaining allowance are the same thing and you may have either, not both. Asking for a refund closes the remainder: we settle the unused share in money, access to new conversations ends at that point, and everything you have written stays yours and stays readable.

How to ask for one

Write to support@dgfariai.com from the email address on your account. Tell us you would like a refund, and we will tell you the amount before anything is settled.

You can also ask in the app: open Settings, and under Plan choose Request a refund. It shows you the amount first, and starts a conversation in Help where we answer.

Where you bought decides who returns the money. On the website Paddle is the merchant of record and refunds through Paddle. In the Android app the payment is taken by Google Play: within 48 hours of a charge you can ask Google directly in the Play Store, and after that ask us and we refund through Google Play. The amount is the same either way.

Paddle is our merchant of record for payments made on the website, so it is Paddle that returns that money, to the card or account you paid with. Its name is the one on your original receipt, and it will be the one on the refund. Your bank decides how quickly it appears.

Failed payments

If a renewal fails, you keep your plan and whatever remains of the allowance you have already paid for. Cards expire and banks decline for reasons that have nothing to do with wanting to stay, and losing your Future Self over a bank error is not a reasonable response to one.

What you do not receive is a new month. Your allowance does not renew while a payment is outstanding, so once the remainder is spent, new conversations pause until payment succeeds. Updating your card, or paying with a different one, restores your plan and starts a fresh month of allowance from that moment.

Your data

Everything you have written remains yours and remains readable throughout. Your data is never deleted for non-payment.

Where this comes from

This is the refund section of our Terms of Service, set out on its own so it is easy to find. If the two ever appear to differ, the Terms are the agreement.